A little bit about Flanks 🚀

Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place. 💼💡

Founded in 2019 and based in Barcelona, we’ve brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we’re growing fast, and we’re not stopping anytime soon! 📈🔥

What we stand for:

People First 🤝 – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.
Keep Growing 🌱 – as the company grows, so should you. We’re all about personal and professional development here.
Think Twice, Act Once 🧠💭 – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.

If you’re looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you! 🎯✨

About the role 💼

As an Implementation Manager, you will own the onboarding journey end-to-end, turning signed deals into successful, live clients. You’ll sit at the centre of delivery, creating clarity and driving alignment across cross-functional internal and external stakeholders (e.g. Sales, Product, Tech, Clients), managing dependencies and translating requirements into structured, executable plans.

You will drive alignment on scope, timelines, and expectations, proactively minimising ambiguity and mitigating delivery risk, while delivering a professional client experience. This includes guiding clients on what a viable implementation looks like and driving stakeholders to deliver the required outcomes to a high standard. You’ll maintain oversight across simultaneous implementations and help raise the standard of onboarding as the function scales.

What you'll do 🛠️

Here’s what you can expect to work on:

Own the full onboarding lifecycle — from Sales acceptance, to client go-live, ensuring a controlled, high-quality client onboarding experience.
Manage multiple implementations simultaneously across different client segments and geographies, maintaining clear oversight and delivery discipline.
Create clarity and drive alignment across cross-functional internal and external stakeholders (e.g. Sales, Product, Tech, Clients), ensuring shared understanding of scope, timelines and next steps.
Act as the central point of ownership during onboarding, leading clients through the process, building trust, and guiding them on what a viable implementation looks like.
Set and manage expectations effectively, pushing back where needed and holding both clients and internal teams accountable to agreed timelines and responsibilities.
Manage dependencies and proactively minimise ambiguity and delivery risk, identifying issues early and driving resolution to keep implementations on track.
Collaborate with clients and stakeholders to remove blockers and resolve issues.
Maintain a strong focus on client experience, ensuring clear communication, confidence in delivery, and a high standard of professionalism throughout onboarding.
Contribute to improving implementation frameworks, playbooks, and ways of working, helping to bring greater structure and scalability to the function.
Monitor project performance and contribute to optimizing time-to-live and time-to-cash.
Leverage data and tools (including AI) to improve forecasting, efficiency, and scalability.

What we'd love to see 😍

Proven experience (5+ years) in B2B enterprise implementation — either in enterprise asset management, SaaS, fintech, or data integration environments.
Can act as a role model for high-quality delivery, demonstrating the behaviours, discipline, and professionalism required in a scaling and maturing organisation.
Solid experience delivering end-to-end enterprise implementations for multi-stakeholder accounts whilst proactively mitigating ambiguity and risk.
Focused on the client experience, demonstrating professionalism and strong client awareness.
Understanding of enterprise client dynamics (procurement, compliance, SLAs, integrations) and how these impact delivery timelines and expectations.
Experience operating within structured delivery frameworks and contributing to improving processes and ways of working.
Strong stakeholder management and communication skills, with experience leading conversations with senior stakeholders, and maintaining credibility in high-stakes environments.
Strong organizational and problem-solving capability, with a clear sense of ownership and accountability for delivery outcomes.
Analytical and process-oriented, using data, tracking, and metrics to inform delivery performance and drive continuous improvement.
Comfortable working in a fast-paced, scaling environment, where ambiguity is built in.
Willingness to travel potentially once per quarter or more.

Languages:

Spanish: native or high professional level
English: native or high professional level
French: professional level (must)
German: professional level (nice to have)

If this sounds like you, don’t worry if you don’t check every single box—we’ll support your growth along the way. 🚀🙌

What we offer 🎁

A full-time, permanent contract. 📃

We offer what we think is fair compensation.

A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona. 🏙️✨

Flexible working hours and hybrid work options. ⏰

Paid day off on your birthday. 🎂🎉

Weekly fresh fruit, coffee, and tea on tap. 🍎🍵

Friday happy hours after our all-hands meetings (totally optional, of course!). 🍻🥳

Team-building events to bond and have fun. 🎈🤝

Health insurance and flexible compensation with Alan. 🏥💸

A digital canteen, thanks to Kombo, subsidised at 50%. 🍽️😋

A yearly training budget to keep growing. 📚📈

The hiring process ⚙️

Send us your CV, cover letter, etc. 📧
You’ll have a chat with our People Business Partner, Nicolás Guilarte. 💬
A meeting with our Head of Implementation, Lauren Brown
A technical discussion meeting with some of Flanks team members.
Any extra meetings you (or we) might need to iron out any questions. 🤔
We send you an offer! 💌

We aim to keep things moving fast—ideally wrapping things up in one to four weeks. ⏳💨

If this sounds like a good fit for you, we’d love to hear from you. Don’t hesitate to send us your CV and/or cover letter. ✉️🤗

At Flanks, we believe in fostering diversity and inclusion across everything we do. We’re proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status. 🌈💼

Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices. 💙

Implementation Manager